Policies | Pretty Little Things

Refund Policy

Our parcels are not insured when sent. We do not take responsibility for refunding or replacing any orders that are lost or damaged by the courier service.
If you are not satisfied with your purchase, you may request a refund within 14 days of the purchase date.
Refunds will be processed using the original method of payment.
Shipping costs are non-refundable.
To request a refund, please contact us at clayart@prettylittlethingsza.co.za with your order number and the reason for the refund request.
Refunds are typically processed within 3-5 business days after the request is approved.
Please note that all gift card purchases are final and non-refundable.
We do not offer refunds for "change of mind."
Refunds are issued at the discretion of our team.

Return Policy

Items must be returned within 14 days of receipt.
To be eligible for a return, items must be unused, in the original packaging, and include all tags and accessories (if applicable).

Lost Packages

If your package is marked as delivered but you have not received it, please check with your neighbors to see if it was delivered to the wrong address.
If you are unable to locate your package, please contact us at clayart@prettylittlethingsza.co.za with your order number and tracking information.
We will conduct an investigation with the courier company to track down the package.
If the package cannot be located, we will offer you the option of a replacement shipment or a refund for the lost items.
Please note that we are not responsible for packages that are lost or stolen after delivery. We recommend providing a secure delivery location.

Misdelivered Items

If you believe your order has been misdelivered, please follow these steps:

Double-check the shipping address on your order confirmation email to ensure it matches your current address.
Check with neighbors or family members in case the package was left with them by mistake.
Contact the courier company to inquire about the status of your delivery and provide them with your tracking number, if available.
If the courier company confirms that the package was misdelivered, please contact our team with this information.
Our team will investigate the issue and work with you to resolve it, which may include reshipping the order to the correct address or issuing a refund.
Please note that we are not responsible for packages that are misdelivered due to incorrect address information provided at the time of purchase.

Cancellation Policy

You may cancel your order at any time before it has been shipped.
To cancel your order, please contact us at clayart@prettylittlethingsza.co.za with your order number and the reason for cancellation.
If your order has already been processed and shipped, we are unable to cancel it. In this case, you may return the order according to our return policy.
Refunds for canceled orders will be processed using the original method of payment.
Cancellations are subject to approval at the discretion of our team.

Faulty or Damaged Items

In the event that you receive a faulty or damaged item, please contact our customer service team immediately to report the issue.

Please provide detailed information about the issue, including photos if possible, when reporting a faulty or damaged item.
Our team will review the information provided and determine the appropriate course of action, which may include issuing a refund, replacement, or exchange.
If a refund is approved for a faulty or damaged item, it will be processed using the original method of payment.
If a replacement or exchange is issued for a faulty or damaged item, we will provide instructions for returning the item at no additional cost to you. We will cover the courier costs for replacing any faulty or damaged items that we are responsible for.
Please note that items must be returned in their original packaging and in unused condition for a refund, replacement, or exchange to be processed.
Our goal is to resolve any issues with faulty or damaged items as quickly and efficiently as possible to ensure customer satisfaction.

Our Terms of Service outline the rules and regulations that govern the use of our products and services.

Use of Our Services: By using our products and services, you agree to comply with all applicable policies and guidelines.
Payment: All payments for products and services must be made in accordance with our payment terms and policies.
Privacy: We are committed to protecting your privacy and maintaining the confidentiality of your personal information.
Intellectual Property: All content, trademarks, logos, and intellectual property on our website and products are the property of our company. Unauthorized use or reproduction is strictly prohibited.
Limitation of Liability: We are not liable for any indirect, incidental, or consequential damages related to the use of our products or services.
Changes to Terms of Service: We reserve the right to update or modify our Terms of Service at any time. Continued use of our products and services implies acceptance of the updated terms.

By using our products and services, you agree to abide by our Terms of Service.

If you have any questions or concerns, please feel free to contact us.

Pretty Little Things is a registered business. Our registration number is 2025/011732/07